1. Information We Collect
a. Personal Information
We may collect:
• Name
• Phone number
• Email address
• Profile details such as location, preferences, and photos
b. Pet Information
We may collect:
• Pet name
• Pet type and breed
• Age and health details
• Pet routines and schedules
• Photos and medical documents
c. Pet Service Provider Information
For registered pet service providers, we may collect:
• Business details
• Services offered
• Experience and certifications
• Business photos
• Location and business timings
• Social media/business links
d. Usage Data
We may automatically collect:
• App activity and interactions
• Features used
• Device information
• Log data and diagnostics
e. Device Permissions & Mobile Features Used
ADA may request access to the following device features to provide app functionality:
• Location Services – to help users discover nearby pet services, emergency assistance, and location-based features powered by Google APIs
• Camera – to capture and upload pet photos, documents, and profile images
• Gallery/Storage Access – to select and upload images or files
• Notifications – to send reminders, booking updates, alerts, and important app-related communications
• Alarm & Reminder Features – to manage pet care schedules, medication reminders, and appointments
These permissions are used solely for app-related functionality and can be managed through your device settings.
2. How We Use Your Information
We use your information to:
• Provide and improve app services and features
• Manage pet care routines and reminders
• Connect pet parents with pet service providers
• Enable bookings, communication, and customer support
• Facilitate secure payments, subscriptions, and transactions
• Manage subscription plans and premium features
• Provide emergency assistance for pets
• Personalize user experience
• Ensure platform safety and prevent misuse
• Comply with legal obligations
3. Sharing of Information
We do not sell your personal data.
We may share information only in the following circumstances:
• With registered pet service providers and registered pet parents to fulfill bookings and services
• With trusted third-party partners that support app functionality
• With payment gateway providers such as Razorpay for secure payment processing and transaction verification
• With location and map service providers such as Google APIs / Google Maps Services for location-based functionality
• When required by law, regulation, legal process, or governmental request
4. Data Security
We implement appropriate technical and organizational security measures to protect your data against unauthorized access, misuse, modification, disclosure, or destruction.
While we strive to protect your information using commercially acceptable methods, no electronic storage or transmission method over the internet is completely secure.
5. Data Retention
We retain your information only for as long as necessary to:
• Provide services
• Maintain app functionality
• Resolve disputes
• Enforce agreements
• Comply with legal obligations
6. Your Rights
You have the right to:
• Be informed about how your data is used
• Access your personal information
• Update or correct your information
• Request deletion or erasure of your data
• Opt out of non-essential communications
To exercise any of these rights, contact us at:
Email: support@advikapetworld.com
7. Subscriptions & Payments
ADA may offer paid subscriptions, premium features, or in-app services.
ADA currently offers:
• 6-Month Subscription Plan
• 12-Month Subscription Plan
Users can access premium or paid features only after successfully subscribing to one of the available plans.
By subscribing to paid services:
• Users agree to applicable pricing, billing, and renewal terms
• Payments are securely processed through trusted third-party payment gateways such as Razorpay
• Subscription benefits remain active for the selected subscription period
• Access to paid features may be restricted once the subscription expires or is canceled
• Users are responsible for managing or canceling subscriptions through the applicable platform or payment provider
• ADA does not store complete payment card details on its servers
Subscription pricing, availability, and features may change from time to time. Any updates will be communicated within the app.
8. Third-Party Services
ADA may use trusted third-party services to support app functionality, including but not limited to:
• Razorpay – for secure payment processing and transaction management
• Google APIs / Google Maps Services – for maps, location services, nearby pet service discovery, and address-related functionality
• Analytics and cloud service providers
• Notification and communication service providers
These third-party services operate under their own privacy policies and terms. We encourage users to review their respective privacy policies before using related features.
9. Children’s Privacy
ADA is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that information from a child under 13 has been collected, we will take appropriate steps to delete such data.
10. Account Deletion
Users can delete their ADA account directly from within the app. Steps:
1. Open the ADA app
2. Go to Profile Tab
3. Click Delete Account and Confirm
ADA is not intended for children under the age of 18. When an account is deleted, associated profile information, pet details, addresses, uploaded content, and related account data are removed from our systems.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates or changes will be posted within the ADA app. Continued use of the app after updates constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
ADA Pet App
Email: info@advikapetworld.in
By using ADA, you agree to this Privacy Policy.
ADA – Pet Love, Perfected.